How Much Do You Think You Could Sell Your Health Clinic For?
Take this quick quiz to find out at what LEVEL your Clinic is at now
When I am on holidays I am confident that the business will be fine while I am away and be making as much money as if I was still there.
You must select an answer
I can not afford to take a long holiday
I take holidays but not for long as i feel very anxious about not being at work
I go on holidays but have to check with staff every day
When I go on holidays I check in with work 2 or 3 times a week
I am completely confident my business will run fine without me and make as much money
How many hours a week do you spend treating patients?
You must select an answer
more than 45hours
30-45 hours
15-30 hours
Less than 15 Hours
I don't treat patients
My admin team use structured scripts when dealing with clients and taking calls.
You must select an answer
I have no admin team
My admin team do not have a structured script
My admin team have a structured script but it's not used
My admin team only use the structured script sometimes
My admin team use a structured script all the time
The front desk team are effective, efficient, productive and maximise patient numbers and income in every transaction.
You must select an answer
I don't have a front desk team
My front desk does the bare minimum
I am so reliant on my front desk that if they left I would have a big problem
My front desk is good but gets overwhelmed regularly
My front desk is excellent. We have systems in place to maximise productivity, patient numbers and income
I am aware of the financial health of my business in real time and it generates a significant profit above and beyond cost of a wage it would take to replace myself
You must select an answer
I don't keep regular track of my profit & loss
I meet my accountant once a year to find out how much profit I made
I know my financial state, but I don't make that much profit beyond my wage.
My financial state is good and could replace myself
My business is very healthy and I don't work any clinical hours
I have a specific set of KPI's (key performance indicators) that can give me individual therapist and overall business performance at any time.
You must select an answer
I don't know what KPI's are
I don't have any KPI's
I never act on the KPI's I have
I have KPI's for my staff and business and check them sometimes
I have specific KPI's for my staff and business and check them daily, weekly and monthly
All new team members follow a structured induction system to familiarise them with all protocols and procedures – well before they start seeing any clients.
You must select an answer
I don't have staff
I don't do staff training
A new staff member has 1 induction day
I do 2 weeks training with new staff
I send all new staff members information and training before they ever start work and then they get ongoing training while in clinic
We use an effective patient feedback system that allows the patient to give feedback on the performance of the therapist and the business after each session.
You must select an answer
I don't think feedback matters
I don't ask for feedback in case its poor
I sometimes ask patients if they are happy
I ask most patients for feedback when I meet them
I have an automated messaging system that asks all patients for feedback on their session
Our admin & clinical teams have pre-determined performance goals and indicators that are measured and reviewed on a regular basis in our team meetings.
You must select an answer
I have no admin or clinical team
I don't give my staff goals or indicators
I give my staff goals but never check them
I review staff performance once a year
We have team meetings weekly/monthly and review staff performance regularly
We use a comprehensive systems manual that all therapists and admin team members use and refer to regularly.
You must select an answer
I have no admin or clinical team
I don't have a manual for staff
I have a training manual that my staff never use
I have a training manual that the staff use sometimes
I have a training manual that my admin and clinical team use all the time
We have an automated marketing system that I can turn up or down as needed to give the clinic a steady supply of my ideal patient.
You must select an answer
I don't do any marketing
I only do marketing when someone sells it to me
I do some marketing when I need more new patients
I do regular marketing which I know works
I have all my marketing automated and have a steady supply of new patients on demand
I have designed my business using structured programs of treatment and protocols so that it will never be dependent on any particular staff member.
You must select an answer
I don't have any staff members
I don't know how to devise structured programme or protocols
My staff are very resistant to using structured protocols and programs
I have structured programs and protocol but don't enforce them regularly
I have systems in place so that all staff members are replaceable
