Back in the old days when I was working 60 hrs a week running my clinic, seeing patients even making my own orthotics, if your had asked me what my clinics culture was I would have thought you were talking about the pictures on the wall of my clinic.
I was too busy being busy to stop and take a breath.
I felt like I was fire fighting every day.
I remember having one particular member of staff who I could just not get to gel.
You know the type, a pleasant enough person but just no matter what you said or did they had a reason why it was wrong.
Looking back on it now I know he resented working for me and showed his frustration by being as difficult as he could get away with.
Things got so bad that I used to pull into the car park and sit in the car for 2 or 3 mins giving myself a pep talk to get me to go in.
It was my own business and I hated it and hated the situation it had put me in.
I felt trapped.
I wondered how I had been so stupid to give up a full time job to take on...
Just this past week I received an email from a frustrated clinic owner. She said……
I am really enjoying your emails I am just coming out the other side of staff disasters. So I do appreciate you message.
I have been involved with another business programme and I do believe systems are the way to go what I am struggling with is getting the space to breathe and finish out my systems plan so I can implement them.
I am just curious to know did you get opposition from staff when you tried to implement the systems?
I have just come through 3 years of hell and constant opposition and staff hanging up on me.I am hoping that things will improve with my new staff.
Keep sending the emails.
Regards (name withheld)
When we just starting out or we have a small team the clinic owner is usually wearing a number of hats. He or she is probably the lead clinician, head of marketing(if there is any marketing being done), accounts person, in charge of HR, lead trainer etc.
The clinic usually relies heavily on them to run. All the systems are usually stored in the owners head who probably doesn’t even recognise them as systems. They are just the way they do it. This is fine if it's just you in the clinic and maybe you have a receptionist.
However this is not a way to scale and you need to scale to make more profit. Here are the 4 Top Tips to get your clinic to begin to work without you…..
Every single thing that is done in your clinic can be systemised. To systemise in simple terms means writing out how you want it done. This ranges from how you answer the phone to how you treat a certain condition.
If you think about it...
At this point, you are probably not sure what a Health business coach will do for you. That’s fair enough. When I first heard of the idea of a business coach for my clinic I was very unsure if that was right for me. I didn’t want to be commercialised or sold to or worse made to become a sleazy sales person doing unethical things in my clinic just to make money.
Let’s face it when we go through University getting our degree pretty much all of the emphasis is on getting us to a basic level of clinical competence. During my time in Uni I got 1 hour of business training on how to run a private practice. It was given by one of the only Podiatrist who worked in the clinics and also owned a private practice. I assume he was chosen as he wore the sharpest suit and seemed to believe he knew what to do.
When I started my own clinic 7 years later I was really clueless on what it took to run a successful podiatry clinic. I had spent a month doing a 15 page business plan that...